Live well, play well and stay well, but most importantly - treat others well.

While developing the original business plan for our company, we decided not to be the typical "Home Watch" person who stops by whenever they think of it, to check whatever they have time for, then forget to advise you that they were in your home or if there were any issues. Friends, relatives and neighbors are great but they are just that . . . this is a business venture that we take very seriously.

Jayne and I rethought our goals, strategies and responsibilities going into 2007. Ours is a personal business built on trust and mutual respect, so we decided to establish the levels of services HomeWatchReport would provide for our clients in an effort to reward those who have chosen to trust us with "full service management" for their investment and vacation properties.

Platinum Management Services - This level is only available to owners with multiple properties choosing to use a minimum of three HWR additional services (cleaning, pool maintenance, landscaping, pest control, etc.) beyond our inspection, maintenance and emergency response.

Gold Management Services – This level is only available to owners with a single property choosing to use a minimum of three HWR additional services (cleaning, pool maintenance, landscaping, pest control, etc.) beyond our inspection, maintenance and emergency response.

Standard Inspection Services - This level is available to owners utilizing less than three services and requiring only our inspection, maintenance and emergency response.

Effective January 2007, bi-weekly inspections of condos will be $20 and homes $25. Rental inspections will be $35 (includes both arrival and departure inspections), scheduled maintenance and unscheduled emergency service calls will vary depending on the situation.

For both Platinum and Gold, the new fee schedule will accrue a 2008 discount, with the Platinum Management receiving a 10% credit, and Gold Management a 5% credit at 2006 year end on “inspections/service calls”. This credit will be applied against the 2008 Second Quarter invoicing assuming all 2007 invoices were paid within 10 days.

With devastation from Wilma and Charlie haunting us to this day, “Hurricane Season” is the other topic needing candid discussion. We learned a lot about both our clients and ourselves during these hurricanes. In an effort to avoid confusion and provide the expected level of service for the upcoming season, we are presenting some guidelines.

Shutters will be installed for “Platinum and Gold” clients at our discretion, using the best information available at the time – we are not perfect. If necessary, we will be cutting screens to avoid cage damage. “Standard” clients, unless mutually agreed before June 1st of each year, will have to contract with a third party for shutters. We guessed correctly in 2005 and 2006, and I pray we are as fortunate in 2007. We cannot accept calls the day of the storm telling us it is OK to install shutters, nor will we make multiple trips to your home to check on your contracted installer.

We will report storm damage to all of you via cell or email as soon as possible. We would appreciate you not tying up the phone with incoming calls, unless an emergency. We received almost 160 calls in the 24-hour period following Wilma. We found it impossible to make out going calls – frustrating both you and ourselves. We realize you are anxious and will do our very best to keep you informed.

Jayne and I have individually and together owned several service businesses for more than 30 years. We understand that we cannot satisfy everyone, but we do strive to provide the level of conscientious, value added service WE have grown to expect from other businesses. Our above average service and pricing is not for everyone. To those of you who already understand and appreciate our professional attitude and personal attention– we say, “Thank You.”

Email us at HWR@HomeWatchReport.com LLC
or phone us at 239-571-4519 or fax 239-394-3460